Frequently Asked Questions
Everything you need to know about our handcrafted furniture and services.
What is the typical lead time for custom furniture?
Since each piece is handcrafted to order in our Swedish workshop, the standard production time is 2-4 weeks, followed by shipping to your location.
Do you offer international shipping?
Yes, we ship our designer furniture worldwide. Shipping costs and delivery times vary depending on the destination country and are calculated at checkout.
Can I customize the colors and materials of my furniture?
Absolutely. You can choose from a wide range of fabric colors, frame finishes, and wood types to ensure your furniture perfectly matches your interior design.
What is your return policy for bespoke items?
Because our furniture is custom-made to your specific requirements, we generally do not accept returns. However, if there is a quality issue or damage during transit, please contact us immediately for a resolution.
Are the materials used sustainable?
Sustainability is core to By Crea. We use high-quality, durable materials including vegan leathers and FSC-certified wood, ensuring a long-lasting product with a minimal environmental footprint.
How do I care for and maintain my By Crea furniture?
We recommend using a damp cloth for steel frames and specific upholstery cleaners for fabrics. Each shipment includes a detailed care guide tailored to the materials you selected.