Returns & Exchanges

At By Crea, we take pride in our handcrafted furniture and want you to be completely satisfied with your purchase. If your new piece isn't the perfect fit for your home, you can initiate a return or exchange within 14 days of delivery.

1

Initiate Your Request

Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization form.

2

Prepare the Item

Carefully repackage your furniture in its original protective packaging and boxes to ensure it remains undamaged during transit.

3

Schedule Collection

Once your request is approved, we will coordinate with our specialized furniture couriers to schedule a convenient pickup time from your residence.

4

Inspection and Refund

After our workshop inspects the returned item to ensure it is in original condition, we will process your refund to the original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing